2.16 Apple Care – WPCI SOP

Business rules

AppleCare+ can only be sold on a newly purchased Apple iPhone, on the same day within a Bell store, or within 60 days of your iPhone purchase through Apple.
The program is refundable within 30 days.
AppleCare+ coverage cannot be transferred to another IMEI at a Bell store.
If clients are returning covered devices (under the Buyer’s Remorse or DOA Replacement policy), stores must cancel the original AppleCare+ enrolment prior to enrolling the new IMEI.
Stores can only cancel or reprint AppleCare+ enrolments that were sold in a Bell store.
AppleCare+ cannot be charged on the customer’s Bell Mobility account; it can only be purchase in store.

Q. If I put off purchasing AppleCare+, will my coverage last longer?

No, the AppleCare+ plan covers your Apple product from the original purchase date. If you purchase AppleCare+ products at the time you purchase your product, you’ll be able to take advantage of all of the plan’s features right away. Complementary telephone support expires after 90 days, so purchasing the plan now allows you to prevent a possible lapse in support coverage. AppleCare+ must be purchased at the time you purchase your product.

Q. What if I don’t ever use AppleCare+, can I get a refund?

Customers may go back to the Bell location they purchased it within the first 30 days. Or they can contact Apple at any time within the duration of the plan to request a pro-rated refund. Full refunds are available within 30 days of purchase.

Q. What happens if I sell my Apple product or give it away?

The AppleCare+ plan is transferrable to the new device owner through the Apple store.

Q. What happens if a customer who’s enrolled in AppleCare+ comes into a Bell store for support?

Q. How can I confirm if the iPhone is in-warranty?

To determine your warranty coverage, find the serial number and enter it in Apple’s Check Your Service and Support Coverage tool

Q. Can I get help at an Apple Retail Store?

Yes, customers may bring their Apple products to an Apple Retail Store for assistance under the plan. Customers should schedule a Genius Bar appointment online at www.apple.com/ca/retail before coming in.