After reception has been completed in Device Hub, you will need to close the repair ticket completely with SBE. From the Dashboard click on the…
View More 4.17 Device HUB – Closing a repair after receptionCategory: Section 4 – Service
4.16 Returning BUYR/DOA device back to Bell
Before an item can be returned back to Bell some preliminary checks need to be completed: Device is inspected fully to ensure passwords, iCloud and…
View More 4.16 Returning BUYR/DOA device back to Bell4.15 Checking Sierra Modem Warranty
To check the warranty status of a Sierra modem. Visit https://csm.sierrawireless.com/WarrantyChecker.aspx Once you’re at the page simply enter the IMEI number or Serial Number of…
View More 4.15 Checking Sierra Modem Warranty4.14 Device HUB – Receiving a shipment (Receiving Items from SBE)
Once SBE ships back repaired devices, you are required to show receipt of receiving by doing this in device hub. Login to device hub using…
View More 4.14 Device HUB – Receiving a shipment (Receiving Items from SBE)4.13 Device HUB – Creating a shipment (Sending Items to SBE)
Before you can create a shipment, a repair ticket must exist in device HUB. Login to device hub, click ‘Back-Office’. Under Logistics select ‘Shipment’ Check…
View More 4.13 Device HUB – Creating a shipment (Sending Items to SBE)4.7 Dual Sim/E-Sim
Use this page to set up devices with two SIMs: a SIM card and an eSIM. Note: Existing customers can move their number to an…
View More 4.7 Dual Sim/E-Sim4.12 Handling Fee for Ineligible Returns
Handling Fee for Ineligible Returns – policy update Start date: April 9, 2018 Effective April 9, 2018 devices returned to the warehouse will not be…
View More 4.12 Handling Fee for Ineligible Returns4.11 Buyer’s Remorse and DOA
Buyer’s Remorse (BUYR) is a return or exchange policy for customers who are not completely satisfied with the device they purchased. Customers completing an exchange…
View More 4.11 Buyer’s Remorse and DOA4.10 Loaners
When a customer submits a repair ticket they can request for a loaner device while their phone is being serviced. A loaner is provided for…
View More 4.10 Loaners4.9 Demo’s
Submitting a demo request To request a demo please visit http://www.wpci.com/business/customer-care/submit-repair2.asp and fill out the form. First Name – Enter clients first name Last Name…
View More 4.9 Demo’s