SECTION 1 – ORDERS
- IMEI Tracking Process
1.3 WPCI Order Processing Policy (Memo)
1.7 Processing a New Activation
1.8 Processing a Upgrade (HUG)
1.9 Dymo Labels
1.10 Bulk Labels
1.11 Special Instructions
- Black and McDonald – Activation Cheat Sheet
- Black and McDonald – Staging Process
1.13 How to bill out MMS Invoices
1.14 Porting
1.15 Submit Invoices using Ariba
1.16 Consignment
- How to check what’s on consignment?
- How to create a new consignment?
- How to return a consignment?
- How to manage Consignment?
1.17 WPCI MMS Billing
- WPCI MMS (Managed Mobility Services) Support Specifics
1.18 MTO Billing [In Progress]
1.19 ARWIS Billing
1.20 Saving Agreements
SECTION 2 – CORPSERV
2.1 Reporting
- Hudson’s Bay A/R Process
- Globe and Mail A/R Process
- MGS Reporting
- Sobey’s A/R Process
2.2 Apple DEP
- How to backup using iCloud
- How to backup using iTunes
2.4 Android Backup
- Google backup and restore
- Photo backup
2.5 Samsung KNOX – KME (Knox Mobile Enrollment)
- Samsung KNOX Reseller ID: 4098558430
- Accessing the portal
- Adding a customer
- Editing a customer information
- Manage devices
- View devices
- Delete devices
- Bulk delete devices
2.6 SIM Cards
- Care and storage
2.7 Suspension
2.8 Terminations
2.9 Transfer of Responsibility (TOR)
2.10 Understanding Timestamps on Invoices
2.11 Roaming
2.12 Samsung Smart Switch
- Content available for transfer
- BYOD (Bring Your Own Device)
- Bulk activation tool
- Invoices and Agreements
- Corpserv 2
2.14 WPCI Demo Line – Plan Details
2.15 Apple Watch Activation – Corporate
2.16 Apple Care
2.18 PFO Pricing
2.19 Special Orders – Email Template
2.20 Data Block
2.21 Instructions on how to submit Bell Cases
2.22 MMS Cheat Sheet
2.23 WiFi Calling
SECTION 3 – SHIPPING
3.1 Fedex
3.2 Purolator
3.3 KJV Courier (Same-day Service)
3.7 Ordering Purolator Supplies
SECTION 4 – SERVICE
4.2 Modem Repairs
4.3 Web-Portal (Service Tickets)
4.4 Standard Response Templates
- Repair Response
- FRP/BB Removal Response
- Apple Device Repair Response
- Apple Device Screen Repair Response
- Advance Replacement Response
- DOA Response
- Out Of Warranty (OOW) Response
4.5 Apple Service
- Preparing an Apple device for service
- Special warning about your iPhone content
4.6 Apple Lock
4.7 Dual SIM/E-Sim
4.8 Float Lines
4.9 Demo’s
- Submitting a demo request
- Checklist before issuing a demo device
4.10 Loaners
- Checklist before issuing a loaner device
- How to reset an Android phone
4.12 Handling Fee for ineligible returns
4.13 Device HUB – Creating a shipment (Sending Items to SBE)
4.14 Device HUB – Receiving a shipment (Receiving Items from SBE)
4.15 Checking Sierra Modem Warranty
4.16 Returning BUYR/DOA device back to Bell
4.17 Device HUB – Closing a repair after reception
SECTION 5 – OPERATIONS AND INVENTORY
5.2 Creating a Purchase Order (PO)
5.3 Editing a Purchase Order (PO)
5.4 Receiving a Purchase Order (PO)
- Receiving SIM Cards
5.5 Ordering Hardware from Product Zone
5.6 Printing Invoices from Product Zone
5.7 Printing Sales Order from Product Zone
5.8 Checking Back orders from Product Zone
5.9 Item Status from Product Zone
5.10 Ordering Accessories from Cesium
5.11 Printing Invoices from Cesium
5.13 Providing a Quote to a client
5.14 Cellular Boosters
5.15 Cellular Boosters – In Building Solutions
5.16 Cellular Boosters – Vehicle Solutions
SECTION 6 – OTHER
6.1 On-Hold Greeting
- Third Party Unlocking
- How to unlock an iPhone?
- How to unlock an Android?
- How to unlock a Blackberry?
6.4 Public IP, Dynamic IP and Static IP addresses (IP addresses)
6.5 Introduction to New Clients
6.6 How to setup WPCI email on your demo phone
- Android Instructions
- iPhone Instructions
REVISIONS