There are two types of suspension (NOTE: Bell will not offer clients reduced rate unless asked). Some/Few clients will have a variation to this (such as $0 for up to 6 months etc.). This would need to be noted in SF.
You can get an almost current suspended line list from the CCC portal. Direct access if dealer primed, through the respective CCC if partnered.
For full rate suspension, there is no limit on suspension duration unless CCC communicates otherwise.
If being requested to suspend immediately due to loss, theft, or another urgent reason and a direction is not provided I would put the line on full rate and change it if the client direction dictates, let them know that due to the urgency you placed on full rate and will change based on request.
Hello Tony,
I would like to action this immediately for us, there are two types of suspension, can you confirm which you prefer?
Full rate: you continue paying the full monthly amount, the user continues to contribute to any relevant data or voice pools and the contract continues to expire.
Reduce rate suspension rules:
- The monthly recurring charge will be reduced $15.00+tax, excluding the 911 fee.
- Charges and monthly allowances (e.g. for voice, data, texts, etc.) may be prorated.
- If the device is on a share plan, it will no longer contribute to the share group.
- The device can be suspended up to 180 days.
- The service agreement end date will be extended by the number of months the device is suspended.
- The hardware upgrade eligibility date will be extended by the number of months the device is suspended.
After 180 days, you would need to make a new request if you wished for the suspension to continue.
When suspending all changes will be apparent on your next bill and it will be prorated.