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WPCI SOP

Standard Operations Procedural Guide
WPCI SOP
Standard Operations Procedural Guide
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Category: Section 1 – Orders

Section 1 - Orders

1.20 Saving Agreements

Kevin Chung March 14, 2019 No Comments agreements

For every IMEI activated we are required to save the corresponding agreement in common files. The agreements can be saved in the following directory as…

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Section 1 - Orders

1.19 ARWIS Billing

Kevin Chung March 14, 2019 No Comments arwisthink wireless

Every month we will receive an invoice from Think Wireless billing us for the Rogers data lines used by MTO. Included in this email will…

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Section 1 - Orders

1.1 Bentworth Workflow

Kevin Chung March 14, 2019 No Comments workflow

 

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Section 1 - Orders

1.8 Processing a Upgrade (HUG)

Kevin Chung March 14, 2019 No Comments hugupgrade

Login to FastAct using the credentials provided. Ensure its under the correct sales person. Once you’re logged in select the 3 bar on the left…

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Section 1 - Orders

1.6 Calculating PFO Discounts

Kevin Chung March 14, 2019 No Comments govpfo

Government accounts are billed a little differently compared to the other accounts. PFO or GOV accounts can get various discounts such as 50%, 65% or…

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Section 1 - Orders

1.4 Shipped Not Activated

Kevin Chung March 14, 2019 No Comments shipped not activated

All devices must be activated before shipping, exceptions are allowed on approval by Management only. If a device were to be shipped not activated, please…

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Section 1 - Orders

1.7 Processing a New Activation

Kevin Chung March 13, 2019 No Comments fastactnew activation

Login using the correct Account Managers credentials provided to you. To complete a new activation, you will need the account number of the company requesting…

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Section 1 - Orders

1.5 Using Carrier Integration

Kevin Chung March 13, 2019 No Comments carrier integration

Carrier Integration is used to import the customer information and other activation data directly into RQ and the Phone Activation Wizard (PAW). To complete the…

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Section 1 - Orders

1.10 Bulk Labels

Kevin Chung March 13, 2019 No Comments averybulk labelslabels

To create bulk label, you will require Avery Design & Print software installed on your computer. Open the Avery software to start creating bulk labels:…

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Section 1 - Orders

1.15 Submit invoices using Ariba

Kevin Chung March 13, 2019 No Comments ariba

Log in to Ariba @ https://service.ariba.com/Supplier.aw/ Username: corpserv@wpci.com Pass: WpciCorpserv1! Click on inbox Click on the PO that is on the invoice from the “Order Number” column…

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Categories

  • Glossary of Terms
  • Revisions
  • Section 1 – Orders
  • Section 2 – Corpserv
  • Section 3 – Shipping
  • Section 4 – Service
  • Section 5 – Operations and Inventory
  • Section 6 – Other
  • Specifications
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