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WPCI SOP

Standard Operations Procedural Guide
WPCI SOP
Standard Operations Procedural Guide
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Category: Section 1 – Orders

Section 1 - Orders

1.9 Dymo Labels

Kevin Chung March 13, 2019 No Comments dymolabels

NEW Label– Use this label for new activations HUG Label– Use this label for all hardware upgrades Port Label– Use this label for Port activations.…

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Section 1 - Orders

1.16 Consignment

Kevin Chung March 13, 2019 No Comments Consignment

How to check what’s on consignment? In the Reports tab, select Inventory and choose “Products on Consignment Report”. Reports>Inventory>Products on Consignment Report Under Pick Date(s),…

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Section 1 - Orders

1.17 WPCI MMS Billing

Kevin Chung March 12, 2019 No Comments mms

MMS billing invoices are to be provided to the clients on the 15th of every month or first business day after the 15th of each…

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Section 1 - Orders

1.14 Porting

Kevin Chung March 12, 2019 No Comments porting

3 Scenario’s when porting a number that is currently under suspension: If the user is suspended and they want to move the line to a…

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Section 1 - Orders

1.13 How to bill out MMS Invoices

Kevin Chung March 12, 2019 No Comments mms

Every month Corpserv will receive invoices from Kevin. These invoices are from Simplex and are for the Mobility Management Services provided to our clients. These…

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Section 1 - Orders

1.12 RQ4 Billing checklist

Kevin Chung March 12, 2019 No Comments rq4 checklist

Please follow the checklist to verify accuracy in your billing Customer Profile Is the correct profile selected? Ship To Is the shipping address correct including,…

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Section 1 - Orders

1.11 Special Instructions

Kevin Chung March 12, 2019 No Comments b&mcheat sheet

Black and McDonald – Activation Cheat Sheet Activate Device in Fastact Remove iPhone visual voicemail Remove SIM Lock if data only Check webstore order for…

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Section 1 - Orders

1.3 WPCI Order Processing Policy (Memo)

Kevin Chung March 12, 2019 No Comments memoorders

To: All Staff From: David Williamson Date of Issue: November 28th, 2017 | Effective: Immediately Reason: To align with WPCI core values and protect our…

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Section 1 - Orders

1.2 IMEI Ownership Workflow

Kevin Chung March 12, 2019 No Comments imeiimei ownership

The following orders will need management approval/involvement: In-store pickup: Corpserv to show the order to management before providing the order to the client. A copy…

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Categories

  • Glossary of Terms
  • Revisions
  • Section 1 – Orders
  • Section 2 – Corpserv
  • Section 3 – Shipping
  • Section 4 – Service
  • Section 5 – Operations and Inventory
  • Section 6 – Other
  • Specifications
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