2.2 Apple DEP – WPCI SOP

WPCI Apple DEP Reseller ID: 2C58BD0

4 Key Features
1	Mandatory and lockable MDM enrollment	iOS devices can be preconfigured to require automatic enrollment into MDM, ensuring all devices are configured to the organization’s IT requirements out of the box
2	Device Management	iOS devices can be wirelessly supervised allowing for device and feature specific configurations and restrictions (i.e. Turning off iMessage or AirDrop, web content filtering and single-app mode)
3	Zero-touch configuration for IT	Seamless large-scale deployment of iPad’s and iPhone’s without the need for IT to physically access each device to complete setup
4	Streamlined setup	IT pre-configures devices through Apple’s management solution and users are guided through the activation process on their device with the built-in Setup Assistant (screens asking for Apple ID, passwords and terms of service can be skipped)

Benefits

Apple DEP effectively addresses several common business challenges enterprise customers face, including:

Configuration: IT administrators can configure IT policies and provision a large-scale Apple deployment over the air with no physical intervention required
Security and Control: IT administrators will have increased control, security, & ease of device deployment for Apple devices
Deployment time: reduces lead time to get an active device into the hands of the corporate end user

Customer Pre-requisites

Category	Requirements
Hardware	Must be an Apple device ordered from Bell after March 1, 2011 (iPhone 4s or later and iPads activated with a Bell SIM) Any device purchased from Apple directly would need to be enrolled by Apple Existing Apple devices already linked to an MDM service will need to be backed up and a factory reset (device wipe) must be performed in order to benefit from Apple DEP features. Only once the factory reset has been performed by the end user can Bell enroll the device in Apple DEP Apple Device Back-up and Factory Reset Process: Device is backed up via iTunes or iCloud. User apps and data is backed up on hard drive or in the cloud Bell can then enroll the device(s) in DEP End user can now restore the device again using iTunes/iCloud Email and PIM data will be hosted on the employer’s Corporate server (Exchange or Lotus Notes) and this data will be restored once the device’s corporate profile is set
Software	iOS7 or greater
Apple Registration	Customer must apply/obtain a DEP Customer ID from Apple via https://deploy.apple.com (Apple may take up to 14 business days to issue) Bell Dealer/F2F rep must provide the Dealer/Bell Reseller ID to the customer applying for a DEP customer ID Customer must provide Bell Dealer/F2F rep the Apple issued DEP Customer ID in order for DEP enrollments to be completed
MDM Provider	Customer must have an existing MDM provider (i.e. Airwatch, SOTI, BES, etc.) and the applicable MDM server address to link DEP virtual servers to their MDM servers

New SOC Code for $20 One-Time Apple DEP Fee: BAPDEP20

Use the following SOC code when applying the $20 one-time fee for device enrolments. For further pricing details, click on the pricing tab.

Apple DEP FAQ

1) What does a customer require in order to enroll their Bell devices in Apple DEP?

A DEP Customer ID à They can apply for one via Apple website: https://deploy.apple.com
The Apple registration process requires a DUNS Number in order to apply for a DEP Customer ID. What if a customer does not have a DUNS number? à The customer can apply for a DUNS Number at http://www.dnb.com/duns-number.html
Does the Apple registration process require a credit card number to be provided? No credit card is required.
Bell’s Reseller ID (provided to them by the Bell sales agent) or the Dealer’s Reseller ID (provided to them by their Dealer agent)
The customer must whitelist the Bell Reseller ID/Dealer’s Reseller ID in the Apple Deployment Program website (Apple DEP portal)
The customer must have an Apple DEP compatible mobile device management (MDM) provider (ie: Airwatch, BES12, MobileIron etc…)
The customer must have the applicable MDM server address to link DEP virtual servers to their MDM server. à This information can be provided by the MDM provider.

2) Can a customer enroll Apple devices purchased through other Carriers through Bell DEP?

Bell can only enroll Apple devices purchased through Bell after March 1^st, 2011 (iPhone4s or later). For devices purchased directly from Apple, the customer will need to enroll those devices through Apple.

3) Is there a fee to enroll devices in Apple DEP? Yes, there is a $20 one- time fee per device enrollment. The Apple DEP SOC must be added in fastACT after the enrollment is completed.

4) How does a customer search for a device that has been enrolled in Apple DEP?

A customer can visit the Apple Deployment Program website (Apple DEP portal) and search by Apple Serial Number or by the Order Number. The Order Number is provided by Bell and begins with WAC_xxxx.

5) If a customer has replaced their device at the Apple store after being enrolled in Apple DEP by Bell, will the replaced device be automatically enrolled in DEP again?

Replacement devices will auto enroll into DEP if both:

The original device was previously enrolled
Service completed and closed by an Apple Authorized Service Provider (AASP) or Apple Store via GSX

If original device was not previously enrolled into DEP:

Reseller must first enroll the original
Replacement will auto enroll into DEP within 24hrs after an AASP closes the service order in GSX.

6) What happens in the event that an end user is already using an existing Apple device with a MDM solution and at a later date the organization wants to enroll their device in Apple DEP?

The Apple DEP enrollment by Bell or a Bell Dealer can be done at any time, however, in order for existing Apple devices already linked to an MDM service to take advantage of Apple DEP benefits (ie: IT policies or over the air corporate profile deployment), the device will need to be backed up and a factory reset (device wipe) must be performed. See below for the instructions.

Apple Device Back-up and Factory Reset Process:

Device is backed up via iTunes or iCloud.

User apps and data are backed up on hard drive or in the cloud
Bell can then enroll the device(s) in DEP
End user can now restore the device again using iTunes/iCloud
Email and PIM data will be hosted on the employer’s Corporate server (Exchange or Lotus Notes) and this data will be restored once the device’s corporate profile is set

7) Does the Apple device have to be active in order for the DEP enrollment to be completed by Bell/Authorized Bell Dealer? Yes the IMEI must be active on the Bell network and have a phone number assigned to it.

WPCI Apple DEP Reseller ID: 2C58BD0

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