6.1 On-Hold Greeting

Copy the new On-Hold production onto the memory stick then insert into your on-hold unit. (IT ROOM)

(Do NOT save the file as a “shortcut” and do NOT re-name the file).

Need help? Follow the instructions below

How to save On-hold greeting

1. 1. Save the MP3 file to your computer (right click onto the attachment and save in a folder). (If you are using a Gmail or Hotmail account, please make sure to “download” the production first)
   2. Do NOT save the file as a “shortcut” and do NOT re-name the file.
   3. Remove the Memory Stick from the On-Hold playback unit (OH Unit) – located in your phone/electrical room.
   4. Insert the Memory Stick into the USB port of the computer where you saved the MP3 file
   5. Double click on My Computer, click on the Removable Disk/MOH Drive.
   6. Delete previous on-hold message from the Removable Disk/MOH Drive. (Right click on production and click delete)
   7. Copy the newly saved message onto the Memory Stick (right click on new production, click send to and click on Removable Disk/MOH drive)
   8. Remove the Memory Stick from the USB port of the computer.
   9. Insert the Memory Stick into the OH Unit.
   10. The new message will start to play in about 5 to 10 seconds.

DON’T HEAR THE MESSAGE ON YOUR HOLD LINE?

• is the power cord plugged into the on-hold playback unit and into a power outlet?
• if you’re using a power bar, is it on?
• is the audio cable plugged into the OH unit and into the MOH port of your phone system?
• is the volume on the back of the OH unit positioned at 12 o’clock?
• is the memory stick in the unit?
• is there a message on the memory stick?

If you are experiencing difficulties, please call On-Hold at 1-888-466-4653

The Memory Stick (USB stick, Flash drive) must remain in the On-Hold Playback Unit in order for the message to play over the hold line.